Contact TikPure

Contact TikPure when you need help with public TikTok download errors, want to share product feedback or need to send a copyright-related request. The fastest way is to email [email protected].

When should you contact us?

Contact us when an issue repeats after you have checked the public TikTok link, your network connection and the download format you want.

• A public TikTok link does not show download results
• The MP4, MP3, photo or ZIP download button does not work as expected
• You want to report an interface issue on phone or computer
• You need to send a removal request or copyright feedback

Information to include

Clear information helps TikPure check faster and respond to the exact issue you encountered.

1. The public TikTok link you tried to download
2. The device and browser you are using, for example iPhone Safari or Android Chrome
3. The format you want, for example no-watermark MP4, MP3 or slideshow ZIP
4. A screenshot of the error if available

Support email

Email [email protected]. TikPure will read and respond as soon as possible, prioritizing reports that include the link, device and issue description.